Service (economics)

A advantage is an "intangible act or use for which the consumer, firm, or government is willing to pay." Examples include make done by barbers, doctors, lawyers, mechanics, banks, insurance companies, & so on. Public services are those that society nation state, fiscal union or region as a whole pays for. Using resources, skill, ingenuity, together with experience, usefulness providers benefit service consumers. Service is intangible in nature. Services may be defined as acts or performances whereby the service provider lets value to the customer.

In a narrower sense, service subject to quality of customer service: the measured appropriateness of support and assistance gave to a customer. This particular use occurs frequently in retailing.

Delivery

The delivery of a service typically involves six factors:

The service encounter is defined as all activities involved in the service delivery process. Some service frames use the term "moment of truth" to indicate that segment in a service encounter where interactions are most intense.

Many business theorists theory service provision as a performance or act sometimes humorously allocated to as dramalurgy, perhaps in reference to dramaturgy. The location of the service delivery is referred to as the stage and the objects that facilitate the service process are called props. A program is a sequence of behaviors followed by those involved, including the clients. Some service dramas are tightly scripted, others are more ad lib. Role congruence occurs when used to refer to every one of two or more people or matters actor follows a script that harmonizes with the roles played by the other actors.

In some service industries, particularly health care, dispute resolution and social services, a popular concept is the theory of the caseload, which refers to the written number of patients, clients, litigants, or claimants for which a condition employee is responsible. Employees must balance the needs of regarded and identified separately. individual case against the needs of all other current cases as alive as their own needs.

Under English law, whether a service provider is induced to deliver services to a dishonest client by a deception, this is an offence under the Theft Act 1978.

Lovelock used the number of delivery sites whether single or multiple and the method of delivery to classify services in a 2 x 3 matrix. Then implications are that the convenience of receiving the service is the lowest when the customer has to come to the service and must use a single or specific outlet. Convenience increases to a point as the number of service points increase.